Returns

Online Return Policy

Click here  to download our returns form.

  • Full priced items can be returned back to us for online store credit.
  • Non-returnable items: Sale or discounted items, jewellery, intimates, bodysuits, swimwear, scarf and beanies, sunglasses, beauty products.
  • You will need to cover the cost of return shipping
  • Purchasing our products means you have accepted our terms & conditions. You have also accepted the possibility of a slight variation in colour and size specifications. Colours may appear slightly individual monitor setting. 
  • For customer service enquiries, please email info@theiacollective.com.au

AUSTRALIA RETURN PROCESS

  •  Please send your return within 7 days of receiving your item/s 
  •  You will need to recover the cost of return postage 
  •   After 30 days your return will not be accepted
  •   The returned policy is applied to all credit cards, paypal and afterpay  Afterpay follows our returned guidelines to assist their customers with the payments.  If you make a return using Afterpay, Theia Collective will issue store credit. You are still expected to complete your payments with Afterpay.

Theia Collective

Unit 13, 9-11 Lawrence Drive

Nerang, Queensland 4211

AUSTRALIA

 

INTERNATIONAL RETURN PROCESS

  •  Please send your return within 21 days of receiving your item/s 
  •  You will need to recover the cost of return postage 
  •  If you post your return after 21 days and before 42 days, the store credit    will be deducted by 20% restocking fees of the returned items( after  discount code or voucher code applied)
  •  After 42 days your return will not be accepted
  •  Please send your return directly back to us at: 

Theia Collective

Unit 13, 9-11 Lawrence Drive

Nerang, Queensland 4211

AUSTRALIA

Return conditions:

  •  The items must be received in original condition - unworn, unwashed, with all tags attached and no smell of ladies perfume/deodorant, no make up stains. Please take due care when trying on your order.
  •  Footwear: must return in original conditions, no marks or stains. Returns must be made with original shoes box without any postage labels placed on the box. 
  •  Please note if you damage a garment after wearing it such as button falls off, zip breaks because of wear and tear, we cannot accept garments back for return.
  •  If you use airmail (international orders) or non-express post within Australia, your parcel will be arrived at our office later than returned timeframe. Theia Collective has the right to refuse your parcel, your parcel will be sent back to you.
  •  We do not offer refunds unless the item is faulty or if we do not have a replacement. Postage on faulty orders will be applied as a credit to your account.
  •  We do not offer refunds for change of mind in the items or choosing a wrong size. 
  •  Non-returnable items: Sale or discounted items, secret deals and packs, jewellery, intimates, bodysuits, swimwear, scarf and beanies, sunglasses, beauty products, watches.
  • If the returned item/s does not meet the above standards, Theia Collective has the right to deny.

Online Store Credit

  • You will receive an email with details of the store credit.
  • You must have / create an account with Theia Collective before we can issue your store credit. 
  • Online Store Credit issued via online can only be used online.
  • Online Store Credit is valid for six months from issued date.
  • It will expire after this period and cannot be renewed.

Click here  to download our returns form.